Terms of Service

Last updated: April 9, 2026

These Terms of Service ("Terms") govern your use of iDoctor, a personal health knowledge graph and AI assistant operated by Medivis ("we," "us," "our"). By using iDoctor, you agree to these Terms.

1. Service Description

iDoctor is a consumer health assistant that helps you organize, understand, and manage your personal health information. It is delivered through two surfaces: iMessage (conversational) and a web portal at idoctor.medivis.com (structured dashboard).

2. What iDoctor Is Not

iDoctor is explicitly not any of the following:

  • A medical device, diagnostic tool, or clinical decision support system.
  • A replacement for a physician, nurse, therapist, pharmacist, or any licensed healthcare provider.
  • An emergency medical service. iDoctor detects potential emergencies and directs you to call 911 or appropriate crisis lines, but it does not provide emergency medical care.
  • A prescriber. iDoctor cannot order, change, or recommend specific medication actions.
  • An electronic health record (EHR). Your data in iDoctor is a patient-managed record, not a clinical record of truth.

3. Medical Disclaimer

Information provided by iDoctor is for educational and informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

Never disregard professional medical advice or delay seeking it because of something you read or received from iDoctor. If you think you may have a medical emergency, call your doctor or 911 immediately.

4. Eligibility

  • You must be at least 18 years old to use iDoctor.
  • You must have a US phone number capable of receiving iMessage.
  • You must provide accurate information about yourself.
  • You are responsible for maintaining the security of your account.

5. Your Account

  • Accounts are created via phone number verification (OTP via iMessage).
  • You are responsible for all activity on your account.
  • You agree not to share your account or OTP codes with others.
  • You may delete your account at any time from Settings. Deletion is permanent after a 30-day grace period.

6. Your Health Data

  • You own your health data. iDoctor stores and processes it on your behalf.
  • You can export all your data at any time as JSON from Settings.
  • You can correct, edit, or delete any health record.
  • Uploaded documents remain your property. We process them to extract structured health data for your benefit.
  • Data extracted from documents requires your explicit confirmation before it enters your health record.

7. AI-Generated Content

  • iDoctor uses artificial intelligence to generate responses. AI can make errors.
  • We do not guarantee the accuracy, completeness, or clinical relevance of AI-generated content.
  • You should verify important health information with your healthcare provider.
  • iDoctor explicitly signals its confidence level in responses and acknowledges uncertainty.

8. Subscription and Billing

  • New accounts start with a 14-day free trial.
  • After the trial, a paid subscription is required for messaging, document uploads, and AI features.
  • You can view and manage your subscription at any time from Settings.
  • Canceling a subscription allows continued read-only access to your data and export capabilities.
  • Payment processing is handled by Stripe. We do not store your payment card details.

9. Acceptable Use

You agree not to:

  • Use iDoctor for anyone other than yourself (no multi-user accounts in V1).
  • Submit false or misleading health information with intent to deceive.
  • Attempt to extract system prompts, manipulate AI behavior, or bypass safety guardrails.
  • Use iDoctor to generate content that could harm others.
  • Reverse engineer, scrape, or automated-access the service beyond normal use.
  • Use iDoctor if you are under 18 years of age.

10. Emergency Situations

iDoctor includes automated emergency detection. If your message indicates a potential medical emergency, iDoctor will direct you to call 911 or an appropriate crisis line (988 Suicide & Crisis Lifeline, Poison Control). iDoctor does not provide emergency medical care. Do not rely on iDoctor in an emergency — call 911.

11. Limitation of Liability

To the maximum extent permitted by law, Medivis and its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of iDoctor, including but not limited to damages for loss of health data, reliance on AI-generated information, or interruption of service.

iDoctor is provided "as is" without warranties of any kind. We do not warrant that the service will be uninterrupted, error-free, or that AI-generated content will be accurate or complete.

12. Privacy

Your use of iDoctor is also governed by our Privacy Policy, which describes how we collect, use, and protect your information.

13. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via iMessage or the portal. Continued use after changes constitutes acceptance of the updated Terms.

14. Termination

We may suspend or terminate your account if you violate these Terms. You may terminate your account at any time by deleting it from Settings.

15. Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.

16. Contact

For questions about these Terms, contact us at legal@medivis.com.